Frequently Asked Questions

Payment and Billing

• What happens if I hit my credit limit?

  Once you hit your monthly limit, you need to upgrade your subscription. Please contact us here if you need more than 5 hours per month.

• Can I cancel my subscription?

  You can cancel your subscription at anytime, easily via web portal.

• Can I get a refund after subscribing?

  You can cancel your Subscription at any time to stop the auto renewal of your Subscription. If you decide to cancel your Subscription, you will still have access to your Subscription until the day of expiration and will be charged accordingly. You can also reconvene the auto renewal of your Subscription anytime before the Subscription expires. Please see terms of service for more info.

• Can I upgrade my plan? How do I change my plan?

  You can upgrade your plan in the Subscription & Billing page found here: https://genny.lovo.ai/subscription

• What are the available payment options? Which credit cards are accepted? Do you accept PayPal?

  We process payments via Stripe which accepts most credit cards - Visa, MasterCard, American Express, Discover, and JCB payments. We currently don't have a PayPal option.